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Job Title: Client Services Consultant

Job Category: Sales

Location: Multiple Locations across the US

Website: www.reachlocal.com

Reply to: recruiting@reachlocal.com

 

Are you a natural born leader who is technically savvy, communicator extraordinaire, highly organized, with a love of technology? 

ReachLocal is searching for Client Service Consultants (CSC) to join our growing Local sales offices across the country. 

The ReachLocal CSC program is an incredible opportunity to work in a fast-paced cutting edge industry with endless possibilities for upward mobility within our organization.  The CSC position is for those select individuals looking for a long term career within our organization.

CSC – Core elements

  • Media Expert
    CSC’s assist their Regional Sales Manager (RSM) and Local Internet Marketing Consultants (LIMC) with client development as the true media expert in the office.  Sales engineering is a critical piece of our business as we truly believe in a “consultative” approach, meaning we want to give our clients the best products to digitize and grow their business from day one.
  • Operations
    CSC’s must be confident, authoritative and posses leadership skills to assist their RSM with running the day to day operations of the Local Sales office.  Reporting, forecasting, utilizing Customer Relationship Management (CRM) tools, solving complex technical issues with our Support groups and assisting the RSM or LIMC with contractual issues or dealing with advertisers directly on a daily basis.  In simple terms, the CSC plays an extremely important role in growing and developing the Local Sales office.  CSC’s are the right hand of the RSM to make the office go and grow.
  • Training
    CSC’s conduct weekly technical, product and operational training sessions with the entire office.  Constant education of what’s going on in the digital media world is a must for the CSC. 

Qualities

  • Leadership
  • Sales Training
  • Time management
  • Organization
  • Dynamic personality
  • Problem solver extraordinaire
  • Customer retention skills
  • Strong technical curiosity

Skills

  • 2-5 years working experience in a marketing, training, sales or customer service role
  • MS Word, Excel, PowerPoint, Access
  • Ability to communicate and simplify complex technical concepts in person, over the phone or via email
  • Customer Relationship Management (CRM) tools, such as salesforce.com, SAP or other database systems
  • Intellectually curious in the online, digital and interactive marketing world

 

About ReachLocal

ReachLocal brings order to the fragmented local Internet by connecting advertisers, publishers and creative solutions providers together on one platform. Wherever customers are online, ReachLocal helps businesses find them with the broadest reach of local digital media, a dedicated force of local Internet marketing consultants, and proprietary technology that continually optimizes results.

Because of the Company’s wide reach and innovative technology, people are our most important commodity. Therefore, ReachLocal offers many exciting opportunities for forward-thinking people in Sales & Distribution, Accounting & Finance, Marketing, Business Development, Product and Technology. ReachLocal is headquartered in Woodland Hills, California, and operates with over 700 employees in more than 35 offices in the United States, Australia, Canada and the United Kingdom.

ReachLocal is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment.

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