Live Chat is a website technology that lets you communicate with consumers on your website to convert them into leads.
Positive visitor experience
Better advertising ROI
Live chat on your website is one of the easiest ways to turn your online marketing into leads. TotalLiveChat, our pay-per-lead chat service, uses live specialists to capture leads from interested prospects when they visit your website. Because our live chat service engages consumers already interested in your business, it can significantly increase your leads, maximizing the return on your online marketing investment. With TotalLiveChat, you get:
24-Hour Live Monitoring
Live chat is an ideal contact method for customers who may not call or email you during regular business hours. With TotalLiveChat, live specialists monitor your site 24 hours a day and prompt visitors to chat within seconds of their arrival. Your prospects are immediately engaged, so they are more likely to leave their contact information.
Trained Live Chat Specialists
Our trained live chat specialists use a customized script to engage consumers interested in your business. When a visitor responds to the chat invitation, a specialist is immediately available to obtain the visitor’s basic contact information such as their name and email address, as well as details about the products or services they are interested in.
Real Time Call Connect
For visitors who wish to get additional information, they can connect with your business in real time via our Call Connect feature. The chat agent initiates a live call between you and the visitor, improving the customer experience and keeping them from leaving your site. Call Connect calls are tracked and recorded, so you can review the details of each call made.
Lead Emails & Reports
At the end of each live chat session, you receive an email summary of the event in real time. This enables you to track your leads as they come in and promptly follow up with each potential customer. In addition, we deliver comprehensive monthly reports about all your chat engagements and each lead obtained from the live chat service, including recordings from calls made using Call Connect.